Friday, February 25, 2005

Feedback on servos -- Claude Mackrill

HI fellows got an e mail from Southern Hobbies Cape Town least on shop that has a policy in place

Claude.....& I Quote

The comments regarding faulty 539 servo's is noted with interest , and we have already expressed the concern from modelers to JK products .They have asked us to let them have the suspect servo's ASAP in order for this to be taken up with the factory.

Southern Hobbies policy is that we will replace any faulty equipment within a reasonable period of time after purchase and taking into account the specifics of the claim .In the case of servo's that have not been used and are found to be faulty , there is simply no question that we will replace them . Where servo failure is picked up during the first few flights , we will also replace the servo and claim it back from the suppliers . Where a servo is suspected of being the cause of a crash , we will return the servo to the supplier , who has in turn offered to supply a loan servo until the factory has had a chance to give it's report .

We have replaced three 539 servo's that were claimed to have been faulty and have returned them to JK Products .We received another one yesterday and apparently will receive another two today .

Although none of us at Southern Hobbies have personally experienced problems with 539 servo's , we are taking this matter seriously .We strongly recommend that thorough pre-flight testing is carried until we get clarity from JR on this matter.

If you have new unused 539's and you don't want to risk using the servo's we will gladly exchange them for another servo or something else.

Can I suggest that the emails regarding this issue are forwarded to JK products so they can also be kept in the loop .

We welcome any constructive criticism .We hope however that this will go some way in assuring you that we are not simply shrugging-off the issue as some may imply.

Rene and the friendly staff at Southern Hobbies

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